SHIPPING

We ship domestically via USPS. All order processing typically takes 24-48 hours. Once your order is placed, please allow this amount of time before the item ships. You will receive an email notification with tracking information once the item is in the mail.

RETURNS/EXCHANGES

Change of mind

If you have simply changed your mind we unfortunately do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:

  • unused with all original packaging;

  • returned to us with any gift or bonus received with the merchandise (if applicable); and

  • the exchange or refund is sought within 14 days of purchase.

Exchanges 

If you would like to exchange the item you purchased, please send us an email at hi@shopletzi.com with your name, order number, email address and explanation. 

Giulia Letzi + META Jewelry, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

We are not responsible for return shipping costs. 

Change of Address 

A change of Address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hi@shopletzi.com

 

Consumer guarantees

If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time for free.

Sales

If products are on sale they will not be refunded.

If you would like to submit a return, a refund request, or exchange request please contact hi@shopletzi.com with the following information. 

  • Full Name

  • Order Number 

  • Email Address

  • Explanation of the defect 

  • High quality photo or video showing the defects. If images are not provided we will not be able to complete you request. 

For any questions or concerns please reach out and we will promptly assist you!

  • Black Facebook Icon
  • Black Pinterest Icon
  • Black Instagram Icon

QUICK LINKS & HELP

Shop Jewelry

Journal 

About us 

Shipping and Returns

FREE SHIPPING? YES, PLEASE!

Sign up for free shipping in the U.S.

CONTACT US

hi@shopletzi.com

Based in Arlington, VA